Switch Payroll Provider

Start with the basics

Tell us your employee numbers, pay frequency, normal payday and current pension arrangement. We confirm scope and price, agree a transfer date, arrange the engagement and data processing terms and set up monthly direct debit.

The records we need

• Employer PAYE and Accounts Office references and appropriate agent authority
• Current employee details and year-to-date payroll records
• Latest payroll reports, relevant tax codes and outstanding adjustments
• Pension scheme details, contribution basis and authorised access arrangements
• The previous provider’s final processing date and our first agreed payday

Changing part-way through a tax year

A mid-year move needs reliable year-to-date records. We check the information supplied and clarify responsibility for the final old-provider run and the first Payroll Harbour run. We confirm readiness before the handover. Do not cancel the existing service before the transfer date is agreed.

When a transfer is complex

Missing records, inconsistent totals, historic submission errors, multiple schemes or substantial reconstruction may require separate work. We explain and quote for this before proceeding. A free transfer does not include repairing earlier payroll or pension problems.